Oracle Service Delivery Manager

Oracle Service Delivery ManagerThis is a hybrid role, with travel (covered by expenses) across the US.Would like you like the opportunity to expand your skillset further across, Oracle EBS, Oracle ERP Cloud and HCM Cloud?How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the US, UK, Ireland, Australia, India and Slovenia who deliver Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses?Here at Version 1, we are currently in the market for an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice.You will be a customer champion and voice in Version 1.In addition, you will ensure customer satisfaction with service delivery and matches and drives future opportunities to success.It is a rewarding and varied role in a welcoming and friendly team which provides the opportunity to use many skillsets, such as organisation, problem solving, forward planning and communication. You will have the opportunity to work with the latest cloud technology and work on projects across a multiplicity of sectors and industries.Oracle Service Delivery ManagerRoles & Responsibilities:You willReport to the Head of Service DeliveryOversee monthly and quarterly forecasting of team costs, and project revenuesAgree strategy with Division Head(s) and Service Portfolio Manager(s)Determine number of technical leads required for effective team managementManage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability.Input to service design and support for service implementation.Maintain standards for ISO 20000 & other relevant quality standard compliance.Manage customer escalations, issues, problems, and requirements.Conduct regular Service Reviews with Customers.Identify and progress Continual Service Improvement initiatives.Manage business risk and knowledge to ensure business continuity.Achieve targets and improvement initiatives for customer satisfaction.Explore and drive opportunities within existing customers for new/additional work.