Room Service Server

The Room Service Server is responsible for delivering an exceptional in-room dining experience by providing polished, discreet, and personalized service. This role requires attention to detail, elegance in presentation, and a genuine passion for creating memorable moments for our guests, in alignment with Faena’s high standards of hospitality. This full-time position has an hourly rate of $28.00 per hour. DUTIES AND RESPONSIBILITIES Deliver orders of food, beverage, and amenity orders to guest rooms promptly and courteously. Present trays, trolleys, and tables in accordance with Faena’s in-room dining presentation standards. Anticipate guest needs, personalize interactions, and offer suggestions where appropriate to enhance the guest experience. Accurately handle guest transactions, including room charges and other forms of payment, following proper cash handling procedures. Retrieve trays, carts, and tables from guest rooms and hallways in a timely manner to maintain hotel appearance and guest privacy. Communicate special guest requests, dietary requirements, and service concerns to the Room Service Manager promptly. Ensure the cleanliness, organization, and restocking of the Room Service pantry and staging areas. Collaborate closely with culinary, stewarding, and mini- bar, butler service teams to ensure seamless service delivery. Maintain an impeccable appearance and uphold Faena grooming and uniform standards at all times. Adhere to all hotel policies, safety, sanitation, and security procedures.