IT Support Engineer

We are seeking an IT Support Engineer, to provide high quality, attentive L1/L2 Desktop support services to end-users via remote, telephone or desk-side. If you are a motived self starter with strong critical thinking and analytical skills, a process oriented technical problem solver, good with people and communications, and a team player, we would like to hear from you.This position will require 2-3 working days at Curinos New York office.ResponsibilitiesProvide end user support, break-fix and troubleshoot a range of issues, including Windows 11, Office365, network access, security software, collaboration tools, notebook / mobile hardware, peripherals, MFA, SSO, SharePoint Online, OneDriveManage user notebooks, user account permission management, Office365, Corporate applications and integrationHardware, software, and peripheral installationOnboarding / Offboarding processes including asset and license trackingITSM Service Desk ticket management, prioritization, followup, logging and documentationTroubleshoot basic network connectivity issuesAssist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, WiFi, printer and video conferencing equipmentParticipate in audit and compliance operational management and reporting needsSalary Range: $85,000 to $90,000