Customer Success Manager - Financial Services (Remote)

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curationThe Customer Success Manager, Financial Services Vertical will meaningfully contribute to EMS's commercial team managing client relationships such as banks, credit unions, and other financial institutions to guide successful partnerships driving revenue across the business.Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View productsWork with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and successResponsibilities include client management, education, contract negotiation, and daily supportKey metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfactionWork with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the businessCommunication with clients is frequent - includes weekly status calls with and occasional travel to client locations.Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines.Develop relationships across all client/prospect base and internal departments.Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.You will report to the Sales Director