Guest Service Associate - Food and Beverage Service

Outlet OperationPerform opening/closing side duties as assigned and set all tables according to standards and proceduresDeliver F&B services in accordance to departmental standards and proceduresCheck on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operationGreet all patrons warmly upon arrival at the door and escort them to the tableEnsure that all food & beverage are served according to service standardApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperatureTry to remember individual patron’s names and their preferences to extend a personalized serviceUp-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is fullThank all patrons for patronizing the outlet upon their departureClear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding areaCollect food and beverage supply requisition, ensure that the stock collected is as per requisitionReport any complaints, incidents or other irregularities to managementAssist other Food & Beverage outlets with their operations during peak times or when required Other ResponsibilitiesMaintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel