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Description Robert Half Technology is looking for a Software Support Engineer to support customers in a growing SaaS company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This position is 100% remote.What you get to do every single dayRespond and follow up on technical tickets submitted via phone, email, and chatIndependently investigate and implement solutions to technical issuesCreate and update publicly accessible knowledge base articlesIdentify recurring technical issues and propose solutions to address the root of the problemsTroubleshoot issuesWhat you bring to the roleExperience installing and configuring software for clients5+ years' experience in enterprise software technical supportBasic TCP/IP, HTTP, DNS, LDAP networking concepts/protocolsExperience with IT support ticketing systemsWindows Server administration, SQL administration and Active Directory experienceStrong written and oral communication skillsA working knowledge of pulling logs and traces and the ability to interpret the data contained within. Requirements HTTP - Hypertext Transfer Protocol, DNS, LDAP, Microsoft SQL Server, MySQL, Basic Troubleshooting, Ticketing System, Setup Configuration, Software Configuration, Active Directory, Network Protocols, Network Protocols, Microsoft Windows Server Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).