Aftermarket Data Analyst

The Aftermarket Data Analyst plays a key role in ensuring products continue to perform well after the sale.  They are responsible for analyzing and interpreting data related to products and services to improve product quality, customer satisfaction, operational efficiency, and overall business performance.Job Duties & Responsibilities:Data Analysis and Dashboard DevelopmentDevelop, analyze, and maintain Power BI dashboards covering EFC (External Failure Costs), Goodwill costs, Unit Replacements, ASA call records, and technical email inquiries.Utilize advanced data visualization tools and techniques to effectively present data trends and support decision-making processes.Data Tracking and ReportingTrack and report EWL (Early Warning List) data per corporate requirements to ensure compliance and performance improvements.Conduct comprehensive analyses of data sources to identify key insights for process optimization.Calculations and Metrics AnalysisPerform and update FFR (Field Failure Rate) and Isochrone calculations, providing accurate and timely dashboard insights.Collaborate with cross-functional teams to ensure that calculations and data outputs meet quality standards and organizational needs.Supplier Reimbursement ManagementManage billbacks, Return to Vendor (RTV) processes, and supplier reimbursement activities.Work closely with suppliers to address discrepancies and resolve claims to enhance supplier collaboration and performance.Product Quality Support Support QMM projects as needed