Help Desk Analyst II

Description We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity.Responsibilities: Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary Undertake onsite troubleshooting for issues that cannot be resolved remotely Maintain a current understanding of products and services to provide effective solutions Accurately document customer interactions, actions, and resolutions in the appropriate database Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments Communicate customer concerns and issues to relevant internal teams Assist with providing technical support in pre-sales, onsite implementation, and training Organize and maintain file systems, correspondence, and other records. Requirements Minimum of 3 years experience in a similar role as a Help Desk Analyst Proficiency in popular software, including Windows Demonstrated expertise in Office 365 Strong understanding of networking principles Experience in Firewall management and maintenance Familiarity with ConnectWise software is a critical requirement Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .