Senior Customer Performance & Improvement Analyst - Auckland or Christchurch

Are You up for an exciting challenge?Are you looking to take the next step in your career as a Senior Analyst – put your good energy to our work in our awesome Rockgas team and fill your workday with great people and great benefits.As the Senior Performance & Process Analyst in our new Customer team you will play a pivotal role in ensuring a great customer experience by analysing and improving our customer-related processes and data to drive customer satisfaction, loyalty, and business performance.In this varied role, you’ll be deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions, our outsource partner, and internal operational workflows. This position requires a blend of performance analysis, process reengineering, and collaboration with cross-functional teams to ensure customer success and operational excellence.