Reservations Supervisor

The Reservations Supervisor turn dreams into reality by developing strong, progressive relationships with guests. You are a bright, personable and proactive thinker who helps complete group and guest bookings for our hotel. Armed with detailed knowledge of our hotel offerings and city highlights, you effortlessly upsell and cross sell our offerings to guests and groups to make their stay a memorable one. Your loyalty driven mindset leads you to quickly identify and adapt your service to our VIPs and ALL guests in order to build our relationships with these valued guests.Role Foundations:Manage and process group bookings and FITs are part of the day to day operations. Proactively upsell/cross-sell hotel offerings to guestsCommunicate and update teams on guest and group requestsVerify room allocations according to group/ FIT’s needs and requestsHandle any complaints related to reservationsAssist with Managing and closing group accountsOversee training and provide guidance on reservations for new team members.