Analytics Manager – Customer Success (12 months Fixed Term)

As a Manager in our Customer Success team, you will lead the delivery of both quantitative and qualitative research projects across Australia and New Zealand, the Philippines, India, and other APAC regions. You’ll be responsible for managing projects independently or collaboratively, ensuring high-quality outputs that meet client objectives. You’ll also mentor junior staff and work cross-functionally with operational teams to help deliver on client goals.This position is intended to serve as a maternity cover for a duration of 12 months.ResponsibilitiesLead and manage the end-to-end execution of quantitative and qualitative research projects.Work independently or collaboratively with minimal support from senior colleagues.Design surveys and discussion guides aligned with client objectives.Analyze data and develop compelling, insight-driven stories.Create visually engaging presentations that bring insights to life.Manage project budgets and ensure profitability.Collaborate with internal teams across Australia, New Zealand, the Philippines, India, and other APAC regions.Work with operational teams to ensure seamless project delivery.Mentor and coach junior team members.Support client nurturing and cross-sell opportunities in collaboration with the Sales team.Contribute to internal initiatives that improve processes and client outcomes.