Program Quality Coordinator

WHAT YOU WILL DO: As the Program Quality Coordinator, you will be responsible for ensuring high-quality services for our programs. This includes program oversight, conducting site visits, independent Electronic Health Record (EHR) data reviews, and follow through with Operations to build on strengths and fix weaknesses. The Quality Assurance Staff will work closely with our team to ensure the quality of our services meets or exceeds industry standards and regulatory requirements.  This position works collaboratively with all levels of the Operations Team to identify problems, develop correction plans, and ensure that plans are fully implemented.  Job duties include but are not limited to:Work cooperatively as part of the Dungarvin’s management team.Provide leadership and direction in promoting the concepts, beliefs, and purpose of the program and organizationWork with management to develop systems that drive quality services and allow for analytics.Participate in the development of policies and procedures related to quality assurance.Conduct regular program site visits to review program operations and observe client care and provide in-the-moment training to staff when issues are observed.Collaborate with staff and management to ensure quality standards are met and maintained.Conduct program oversight and review of program operations to ensure compliance with regulatory requirements and quality standards.Conduct independent Electronic Health Record (EHR) data reviews to ensure accuracy and completeness.Participate in Dungarvin Quality Assurance ReviewsParticipate in licensing reviewsWork with management to develop and implement quality improvement plans to address areas of weakness and build on strengths.Maintain accurate and detailed records of all quality assurance activities and findings.Communicate findings and recommendations to management and staff as appropriate.Keep up to date with industry trends and regulatory changes related to IDD Supports.