IT Project Manager and Account Manager
Company Description:
Xogenous is a full-service IT company based in Carson City, NV that provides Managed Services and Data Center Hosting Services to businesses worldwide.
Position Description:
We have an opening for a Project Manager/Account Manager who is highly skilled at providing excellent customer service and technical expertise to small and medium sized business environments. The qualified candidate will provide in-depth systems analysis, project management, IT consulting, and technical support to multiple clients.
Key Responsibilities:
- Oversee multiple customer IT projects simultaneously, project planning, oversight of project implementation, scheduling, and customer communication
- Provide network and server administration, and IT consultation to multiple clients
- Understand client business needs and identify outstanding issues within existing infrastructure
- Recommend well researched solutions to make client operations more efficient
- Ensure that client infrastructure is healthy, stable, and configured with accepted IT best practices
- Stay abreast of client needs at all times, and address those needs with appropriate urgency
- Communicate constantly with co-workers and clients to ensure customer expectations are met and/or exceeded
- Create documentation for client profiles including network diagrams, instructional procedures, and support guidelines for the Managed Services Department
Required Skills:
- The selected candidate must be able to write in specific, clear, and coherent English to customers and Xogenous management
- The selected candidate must be able to clearly communicate ideas and concepts to customers and Xogenous management
- Project planning, resource allocation, and equipment specification along with available project planning tools
- Familiarity with Windows Server OS and Virtualization using VMware and Hyper-V platforms
- Strong infrastructure troubleshooting skills and techniques to solve complex issues
- Excellent customer service and telephone skills, experience in a professional work environment, and ability to take responsibility for supporting multiple applications and network environments
- Strong organizational skills
- Prepare documentation for application deployment, configuration, and related processes
- Provide 24/7 on-call support for the environment when required
Professional Experience Required:
- Minimum of 10 years of experience in progressively responsible IT project management. Relevant industry experience is a plus
- Proven successful project planning and management and troubleshooting in a highly technical IT environment
- Thorough knowledge of IT best practices
- Associates Degree as a minimum; College degree and/or Industry Certifications preferred
Compensation commensurate with experience and includes a base salary with performance and other bonuses.