Please apply here: https://ltcc.peopleadmin.com/postings/2126
Position: Student Support Technicians (2 positions)
Department: Enrollment Services
Initial Screening Date: 07/07/2025
Preferred Start Date: 08/01/2025
Details:
Lake Tahoe Community College (LTCC) announces an opportunity to work in Enrollment Services. There are two positions available, a full-time Technician II and a full-time Technician I, applicants may become finalists for either position.
LTCC is proud to offer a variety of degree and certification programs to students. Enrollment Services is a student’s first stop to registering for classes either to complete a degree, continue their education, or transfer to a four-year institution. Serving about 3,000 each quarter, students can pursue a wide variety of interests at LTCC such as the Lake Tahoe Basin Fire Academy program and offerings in allied health, business administration, commercial music, criminal justice, digital media, and wilderness education. The college calendar is based on the quarter system, with each quarter 12 weeks long. Following the three quarters there is a six-week summer session.
Student Support Technician II: Oversee the processing of student applications (international applications included) and related automated communications. Timely process transcript requests through the National Student Clearinghouse and paper request. Coordinate and complete student registration for our Institutional Service Agreement providers. Collect, review and post grades for quarterly challenge examinations. Collect appropriate documentation to make appropriate residency determinations. Provide exemplary customer service to students at the front counter, online and over the telephone. Research problems and determine appropriate solutions; perform a variety of complex technical and clerical tasks in connection with the admission, registration, records, and student support services.
Student Support Technician I: Oversee the processing of quarterly census rosters which includes dropping students and sending out faculty reminders for census roster due dates. Properly file rosters and drops on a quarterly basis to ensure documents are easily accessible. Maintain the departmental email inbox and provide proper follow-up which includes document requests and retrieval. Provide exemplary customer service to students at the front counter, online and over the telephone. Research problems and determine appropriate solutions; perform a variety of complex technical and clerical tasks in connection with the admission, registration, records, and student support services.
APPLICATION PROCESS:
All applicants may be consider for either position in the application process. After review, suitable applicants will be invited by phone or email on or around Thursday, July 10, 2025 to participate in a skills assessment. Successful candidates will then be interviewed by a committee of approximately 3-5 individuals; these interviews are tentatively scheduled for Thursday, July 24, 2025. Meeting the minimum requirements does not guarantee an interview. LTCC reserves the right to return to the applicant pool at any point during the recruitment process.
Salary Range: LTCC offers a competitive compensation package for full-time employees.
The Technician II has a starting placement salary of $45,268 to $49,993 annually, dependent on education and experience.
The Technician I has a starting placement salary of $43,075 to $47,573 annually, dependent of education and experience.
In addition to base salary, this position qualifies for extra bilingual (Spanish), masters or doctorate pay.
Benefits: Health and Welfare benefits include medical, dental, vision, life insurance, and long term disability. Several plan options maintain a zero monthly premium cost from the employee and include full coverage of a gold-level medical plan that, on average, covers 80% of healthcare expenses for a standard population. LTCC also matches 27% of an eligible employee’s salary and contributes it into a CalPERS pension account for qualifying employees.
Work-Life Balance: These positions are 40 hours per week and 12 months per year, including summer and winter hours. Hours are expected to be Monday-Friday, shifts will be within district hours of 8 am to 5 pm, hours may vary according to the needs of the program. These positions are eligible for overtime compensation (non-exempt). These positions may qualify for LTCC’s telecommute program, which allows employees the opportunity to telecommute for up to 20% of the work week after completion of a three-month qualifying period.
LTCC provides a generous leave package including 17 paid holidays per year plus 12 days vacation (with the potential to reach 24 days through years of service) and 12 days sick leave per year.
LTCC’s Commitment to Diversity
Our ideal candidate will share and participate in LTCC’s commitment to the values of diversity and equity while serving its ethnically and socioeconomically diverse student population. Lake Tahoe Community College is designated as a Hispanic Serving Institution, reflecting the surrounding California and Nevada area.
Description:
Definition:
Under the direction of an assigned Director, perform a variety of relatively complex technical functions in support of the designated department, assist students, staff, and the public by providing information and appropriate materials.
Distinguishing Characteristics:
A Technician is trained or skilled in the technical aspect of a subject. This is the second-level class in the Technician series. Work is performed under general supervision of a director within a department. Position performs the full range of duties under general supervision and is assigned more complex assignments than associated with a Technician I. Position exercises judgment and initiative within general supervision in performing the full range of duties assigned. Impact on students, financial, physical, or personnel resources is department wide.
Representative Duties:
Perform technical duties and processes to support the ongoing functionalities and processes of designated Department; determine and verify documents; provide upper-level information, assistance, and answer questions pertaining to complex procedures within the Department.
Provide technical and detailed guidance and information to students, faculty, administrators, and staff on assigned procedures; review and determine status of procedures and/or forms; refer problems to supervisor for assistance and resolution; notifies students of need for additional information or documentation.
Gather information in regard to the analysis of various reports; perform skilled calculations, maintain records and prepare reports within scheduled timelines; disburses information and reports as assigned.
Operate computer for record maintenance; verify information; enter, update and maintain changes, and operate other office equipment as required. Type a variety of correspondence and statistical reports; create and maintain files; answers telephones and questions and schedules appointments; operate computer for design and layout of promotional publications, database development and maintenance, charts and spreadsheets, etc.
Keep informed of present and pending laws, rules, regulations, and interpretations pertaining to assigned programs in order to apply them to the appropriate situations. Research innovative and evolving technologies, concepts, and trends; project and anticipate viability for use by the assigned Department.
Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.
Other Duties:
Perform related duties as assigned.
Employment Standards
Education and Experience:
Education and Experience
Any combination equivalent to: associate degree in a related field plus one year of related experience.
Knowledge of:
Modern office practices, procedures and equipment.
Reception and telephone etiquette and techniques.
General clerical and record-keeping techniques.
Basic letter and report writing practices.
Correct English usage, grammar, spelling, punctuation and vocabulary.
District policies and procedures affecting assigned work
Ability to:
Interpret and apply district policies and procedures.
Operate a variety of standard office equipment including a computer and related software.
Make arithmetic calculations with speed and accuracy.
Understand and follow oral and written directions.
Communicate effectively both orally and in writing.
Learn and apply the rules and regulations of the human resources office.
Gather information from a variety of sources and prepare summary reports.
Work cooperatively with others.
Establish and maintain cooperative relationships with those contacted in the course of work.
Plan and prioritize work.
Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds, and disabilities of community college students and staff.
Additional Requirement (Licensure/Certification):
No additional requirement
Working Environment:
Indoor Office environment.
Constant interruptions
Minimum References Needed: 3
Please apply here: https://ltcc.peopleadmin.com/postings/2126