OverviewPerforms a full range of payroll tax functions including balancing accounts, completing payroll tax filings, and comprehending payroll tax compliance info. Communicates expertly with Intuit employees, clients, and tax agencies to provide world class service to Intuit's client base. Applies established policies and procedures to ensure compliance with all applicable federal, state and local tax regulations and does so with expert-level efficiency and accuracy. Manually calculates tax and/or wage changes and completes applicable tax filings based on agency requirements. Supports department in a leadership capacity, providing feedback and coaching as applicable. Provides backup support to manager and team. Takes a lead role in training, quality assurance evaluation, knowledge management, tax compliance, and system or process improvements. Handles customer escalations as needed. Exemplifies Intuit’s values in all aspects of work. Works seamlessly between both in-office and home-office environments.What you'll bring
Prior working knowledge of QuickBooks or Intuit payroll products
4+ years of previous payroll, tax preparation, bookkeeping, or accounting experience
High school diploma or equivalent
Correction/Amendment knowledge
Leadership experience
Post-secondary education completed or in progress
How you will lead
Expert level verbal and written communication across a variety of mediums, including but not limited to email, Slack, virtual meetings, and in-office interactions
Intermediate public speaking skills including ability to present complex tax theory in a variety of different settings including virtual and on-site
Identify payroll/tax issues efficiently and effectively to provide subject matter expert support to peers across multiple department processes to assist agents in resolving issues timely
Analyze data to identify trends, errors, process gaps, or technical skill/knowledge gaps to improve areas of productivity and quality, and work with leaders to innovate, implement, and communicate solutions
Lead change effectively and work with leaders on internal/external changes by directly supporting agents through a seamless transition
Identify compliance issues, system deficiencies, needed system enhancements, or process improvements by working within the department, with Intuit partners, or tax agencies to drive the needed change
Identify issues that may need manager intervention
Defines, executes, and manages special projects as needed
Multi-faceted knowledge of Intuit’s payroll products and services and the nuances of each, and how they work in relation to daily job functions within the department
Prioritize a variety of tasks to execute business needs while also maintaining direct leadership support and peer support
Understand Work-In-Progress, identify red flags, alleviate barriers, and help resolve case holds to pivot as needed in support of meeting Service Level Agreements
Coordinate a variety of events, trainings and activities through implementing logistical guidelines effectively
Create detailed content and training activities to facilitate complex tax training to others around established processes and procedures
Identify areas of opportunity in others and provide feedback or coaching as necessary
Write and review SOP’s and apply content/technical writing skills to systematically create instructions
Thorough knowledge of all payroll policies and practices and the ability to understand and decipher tax code in all US jurisdictions to provide updated training when tax law changes occur
Lead others in making independent and sound decisions and thinking on your feet in a dynamic environment
Internal candidate, Payroll Tax Department (PTO)
Exceeding Tax Processor 2 productivity and quality metrics
Expert in all functions listed for Tax Processor 1 and 2, in addition to the following:
Creates and updates processes and procedures and escalates issues when appropriate
Effectively leads others and supports managers in support of team or department objectives
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.