Domestic Service Representative

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. KEY RESPONSIBILITIES:Ensure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agenciesEXPECTATIONS:Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutionsEnsure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customers