Position: Operations Manager and/ or Rental Manager
Employment Type: Full Time, Thursday- Monday (could change for the right applicant)
In-Person role
Compensation: Competitive Pay- DOE + bonuses
Must live in the North Lake Tahoe/ Truckee Area
At Agate Bay RealtyWe have an awesome close knit team at Agate Bay Realty with room for promotions for the right person. Ideally this person plans to be in the local area long term to give this position the best opportunity for growth and bonuses.
What we Bring:
1. Benefits after 8 months of employment can be negotiable based on employee needs (medical, HSA, 401k, additional bonuses if you prefer over insurance)
2. Bonuses: Based on meeting monthly, quarterly and annual KPIs
3. Flexible PTO
4. Supports ongoing learning in VRMA accredited courses
5. Promotions and growth opportunities for all positions
6. Company provided lunches / holiday parties
7. Company provided computer
What you Bring:
1. Direct Short-Term Rental Management Experience Preferred (1-3 years)
2. Hospitality or Customer Service Experience recommended
3. Property Management Experience recommended
4. Excellent Communication Skills (written and verbal): Crucial for interacting with guests, homeowners, and the team.
5. Strong Problem-Solving Abilities: The ability to think on your feet and find effective solutions to issues that arise.
6. Exceptional Organizational and Time Management Skills: Managing multiple properties and tasks requires strong organization.
7. Customer-Centric Approach: A genuine desire to provide positive experiences for both guests and homeowners.
8. Attention to Detail: Ensuring accuracy in listings, communication, and property readiness.
9. Ability to Work Independently and as Part of a Team: The role will involve both autonomous work and collaboration.
10. Familiarity with Technology: Comfort using booking platforms, email, and other relevant software.
11. Local Knowledge (Beneficial in Carnelian Bay): Understanding the local area, attractions, and seasonal nuances can enhance guest recommendations and overall service.
12. We focus on dog friendly properties, must enjoy animals, allergies to dogs would be tough for this role given the regular exposure to dogs.
Less Critical but Still Helpful:
1. Sales or Marketing Experience: Can be beneficial for understanding listing optimization and attracting bookings.
2. Basic Financial Acumen: Understanding performance reports and revenue concepts.
Job Overview:
I. Guest Experience & Communication:
Pre-Arrival:
Responding to guest inquiries promptly and professionally (via phone, email, platform messaging).
Providing detailed & accurate property information, directions, and check-in instructions.
Managing and coordinating special guest requests (e.g., early check-in, amenities).
Ensuring booking confirmations and pre-arrival communication are accurate and timely.
During Stay:
-Serving as the primary point of contact for guest issues and emergencies during working hours for their stay.
-Serving as a after hours point of contact for guest issues and emergencies during working hours for their stay (after hours support split between staff)
-Troubleshooting problems (e.g., Wi-Fi issues, appliance malfunctions).
-Coordinating with the Operations Manager for maintenance or repairs as needed.
-Following up with guests to ensure their satisfaction.
-In field support or running supplies
Post-Stay:
-Managing check-out procedures and providing clear instructions.
-Facilitating and responding to guest reviews across various platforms.
-Addressing any post-stay inquiries or concerns.
-Potentially managing the return of security deposits (in coordination with accounting).
II. Property Management & Readiness (Working closely with GM):
Turnover Coordination:
-Scheduling and overseeing property cleaning and maintenance in Breezeway between guest stays (in direct collaboration with the General Manager and cleaning/maintenance teams).
-Ensuring properties are guest-ready, well-stocked, and meet quality standards.
Inventory Management:
-Tracking and managing property supplies with cleaners (linens, toiletries, kitchenware).
-Coordinating the restocking of supplies as needed (often in collaboration with Cleaners).
-Organizing and billing for all office purchases
III. Homeowner Communication & Relationship Management:
Regular Updates:
-Providing homeowners with regular updates on damages, claims and property updates
-Responding to all inquiries in a timely and professional manner.
Reporting:
-Assisting in the preparation and delivery of regular performance reports to homeowners (e.g., occupancy rates, revenue).
-Communicating any maintenance issues or guest-related incidents to homeowners (often in collaboration with Operations).
-Relationship Building:
-Building and maintaining positive relationships with homeowners.
-Addressing homeowner concerns and working towards mutually beneficial solutions.
IV. Booking Management & Administration:
-Basic bookkeeping and receipt organization
-Handling direct booking inquiries and processing.
-Assisting with payment processing and reconciliation (in coordination with accounting).
V. Performance Monitoring & Improvement:
-Identifying areas for improvement in processes and guest/homeowner experiences.
-Contributing to the development and implementation of strategies to enhance performance.
-Staying up-to-date on industry best practices and trends.
To apply, please send your resume to our email, include "2025" in your email subject and include your favorite local activity in your email body.