Summary: Responsible for the overall performance of the store and assists Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages, and managing the culture of service within the store.
Overall Responsibilities
Proactively search for ways to maximize sales volume and profit
Maintain visual presentation standards that are consistent with company philosophy and direction
Demonstrate effective written and verbal communication skills
Take an active role in networking, recruiting, hiring, and training
Proficient in all operational policies and procedures
Manage time and prioritize tasks
Review associate schedules to ensure maximum sales floor coverage during key business times
Assume leadership role with Floor Supervisor and Sales Associates
Responsible for all activities with-in the store in the absence of the Store Manager Timely completion of all tasks assigned or delegated by supervisor Customer Service/Sales
Ensure customer service is the #1 priority
Effectively supervise the sales floor to ensure customer/associate awareness at all times
Daily implementation of the S.P.O.R.T. customer service program
Follow all customer service expectations as outlined in the Service Audit Leadership
Motivate and develop associates to meet store goals/objectives
Clearly delegate activities and follow-up on all direction
Demonstrate teamwork within store and company
Take initiative and use sound judgment
Foster a sense of urgency in self and others
Develop growth potential in associates
Lead by example Personnel
Demonstrate professional image and conduct
Follow specific company dress code policy
Ensure that store staff is treated professionally, courteously and respectfully
Involve and develop store staff in accomplishing store goals
Control turnover
Take an active role in own development
Communicate staff concerns to management
Support all company/management decisions
Utilize all training programs/materials effectively
Operations
Execute and follow-up on all operational policies, procedures and directives which are listed but not limited to Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manual Have working knowledge of the Shrink Awareness Guide Execute and follow-up on all loss prevention counter measures to include but not limited to shrink derived from paperwork errors, internal theft, and external theft Ensure accuracy in all paperwork with an emphasis on timely distribution to the appropriate person Attend mall/center meetings in the absence of the Store Manager Ability to analyze financial reports and affect the business through sound decision making Visual Presentation Maintain store appearance to reflect USPA standards Execute and maintain company marketing directives Interpret and execute floor plans and guidelines React to sell through and ensure store is well stocked Ensure price change set-up is timely and effective Execute markdowns and re-merchandise as needed Have knowledge of the store merchandise Have knowledge of sales floor and stockroom organization Keep management informed of all merchandise-related issues