Full-Time| In-Store Role | Leadership + Technical Focus
We’re Ace Hardware—the Helpful Place. And we’re looking for a hands-on, customer-first Department Lead to take charge of our Tools &Outdoor Power Equipment department. This is more than just a retail role—it’s an opportunity to lead a team, serve customers, and become the in-store expert on tools and STIHL equipment. If you’re the type of person who enjoys solving problems, staying organized, and working with both people and products, this is the role for you.
Role, Responsibilities, & Expectations
-Manage your department’s daily operations—merchandising, cleanliness, and customer experience
-Perform diagnostics and repairs on STIHL gas and battery-powered equipment
-Balance your time between technical service and team leadership
-Train and coach store associates on tools, outdoor power products, and service intake
-Become STIHL Silver Certified (training provided) and serve as the go-to technical resource
-Assist customers with product recommendations and escalated concerns
-Support store initiatives and act as a shift supervisor when needed
What You Bring:
-Friendly, service-first attitude with strong communication skills
-Mechanical skills and interest in diagnosing and repairing small engines
-Leadership mindset—organized, proactive, and team-focused
-Comfort using computers and diagnostic platforms
-Reliable attendance and attention to detail
Bonus Points For:
-Previous experience with STIHL or small engine repair
-Retail or customer service background
-Bi-lingual Spanish skills
-Interest in growing within a locally owned, nationally backed company
What You Get:
-Full-time schedule with consistent hours
-Paid STIHL certification and hands-on technical training
-Ongoing support and development from our leadership team
-Generous employee discount on thousands of products
-A leadership role with career growth where you can make a real impact every day
Physical Requirements Minimum
-Ability to stand for an extended period, walk, reach, twist, and bend to perform job duties.
-Ability to lift up to 50 lbs. and stay active throughout the shift
APPLY HERE:
https://www.workstream.us/j/80609590/ace-hardware/henderson-81660/ace-tools-department-lead-7c11038d?locale=en
The work environment characteristics described here are representative of those Store Associates encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.