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Job Profile: Loan Processor (Remote)
Job brief
Pierpoint International is looking for talented Loan Processors to join our team.
Duties and Responsibilities
- Reviews the loan application submitted and structures the loan to accommodate the Automated Underwriting findings and/or customer’s needs.
- May be responsible for preparing application package to be sent to the member within regulatory required time frames. When responsible, submitting all or a portion of packages to underwriting prior to delivery with ongoing improvement in underwriting submissions.
- Orders and tracks all required documentation to assure processing timeframes are being met and updates system, calendars, and front of loan file with status.
- Works with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.
- Provides excellent customer service to internal and external clients. Ensures customer service surveys are maintained to client’s minimum score.
- Submits fully processed files through automated underwriting system and submits to Underwriting Department for decision if required. Resolves issues and shows ongoing improvement in reducing issues identified by Underwriter.
- Verifies product, rate, and point structure according to client specifications.
- Reviews appraisals, titles, and purchase and sales contracts as received, submits them to u/w if necessary, makes all required calls, system updates and orders any addendums required related to the review.
- Clears all underwriting conditions working with customer and outside vendors.
- Assures loans are moved to the appropriate stages and documents are delivered to the Closing Department within client’s required time frames excluding delays outside of ISGN’s control.