Customer Service Representative - Print Shop

QualificationsExperience:Customer Service, 3 years (Required)Work authorization:United States (Required)Full Job DescriptionLarge format print operation looking for a qualified, detail oriented customer service representative.Responsibilities:Managing incoming calls and customer service inquiriesGenerating estimates that develop into sales ordersIdentifying and assessing customers’ needs to achieve satisfactionUpdating worksheetsCreating quality control folders for productionCustomer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Manage large amounts of incoming callsGenerate sales estimatesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsConstant update of production softwareAct as a liaison between departments to push projects through productionRequirementsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningFamiliarity with Quickbooks preferredCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh attention to detailJob Type: Full-timePay: $10.50 - $15.00 per hour DOEBenefits:Paid Time OffSchedule:8 Hour ShiftExperience:Customer Service: 3 years (Required)Work authorization:United States (Required)Work Location:One locationWork environment:Front deskCommunication method(s) used:EmailPhoneThis Job Is Ideal for Someone Who Is:Dependable more reliable than spontaneousDetail-oriented would rather focus on the details of work than the bigger pictureAutonomous/Independent enjoys working with little directionGraphic Design or Print Shop experience preferredNO PHONE CALLS- Please apply onlinePlease apply online with EPIC WORLDWIDE, LLC. at: https://epic-worldwide-llc.prismhr-hire.com/job/230404/customer-service-representative-print-shop?s=cl