Customer Service Representative
UnionCraft Stone and Cabinet
Location: 4545 Cameron St Unit D Las Vegas NV 89103
Full-Time Position: Monday – Friday 7:30-4:30
About Us:
UnionCraft Stone and Cabinet is a leading provider of high-quality stone surfaces and RTA/ Semi-custom cabinetry. We pride ourselves on offering exceptional products and unparalleled customer service. As we continue to grow, we're looking for a dedicated and enthusiastic Customer Service Representative to join our team. If you're passionate about delivering outstanding service and thrive in a dynamic, team-oriented environment, we want to hear from you!
Position Overview:
As a Customer Service Representative at UnionCraft Stone and Cabinet, you will play a key role in ensuring our customers have an exceptional experience from the moment they reach out to us. You will process orders, assist with design tools, and maintain customer relationships while offering a friendly and professional point of contact. This position requires excellent communication skills, attention to detail, and a commitment to customer satisfaction.
Key Responsibilities:
- Process Dispatched Orders: Receive, verify, and process orders dispatched from the team leader via email, text, or phone calls. Ensure accuracy and timely completion of all orders.
- 2020 Design Assistance: Utilize the 2020 Design software to assist customers with custom design plans, layouts, and selections, providing them with design guidance as needed.
- Customer Survey & Relationship Maintenance: Conduct follow-up surveys with current customers to assess satisfaction and gather feedback. Build and maintain strong relationships with existing clients to ensure continued business and customer loyalty.
- Send Promotional Materials: Distribute promotional materials, including special offers, product updates, and newsletters, via email and text to potential and existing customers.
- Direct Customer Inquiries: Direct in-bound customer calls and walk-ins to the appropriate department or team member, ensuring they receive prompt and accurate assistance, order status monitor and update to customer.
Qualifications:
- High school diploma or equivalent required. Associate's degree or higher is a plus.
- Previous customer service experience, preferably in a wholesale or construction-related field.
- Strong communication skills, both written and verbal.
- Familiarity with 2020 Design software or willingness to learn.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and accuracy.
- Positive, friendly, and professional demeanor.
- Ability to work independently and as part of a team.
-Spanish speak/write/read
What We Offer:
- $18 + commission
- Opportunities for advancement and growth within the company.
- Supportive, team-oriented work environment.
- Training in 2020 Design software and other tools.
- Health, dental, and vision benefits (for eligible employees).
UnionCraft Stone and Cabinet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.