Traveling Support Technician I - Checkpoint

The Traveling Support Technician must be willing to travel extensively, be team-oriented and flexible, actively seek to share information, and assist their peers.  We are seeking travel support technicians who are:Skilled verbal and written communicators. Competent with Electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge. Proficient with reading, understanding, and following electrical/mechanical schematics to assist in isolating faults to root cause components and/or assemblies.  Cross-trained on products serviced in the field and displaying basic proficiency in servicing the Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems product lines. Willing to work on special projects, some of high visibility, as assigned. Looking for common-mode problem occurrences and seeking to resolve them, both independently and with the aid of others. Knowledgeable in working business PC applications (MS Word, Excel & PowerPoint) and able to effectively use them to provide clear, concise information summaries as needed.While deployed, the travel support technician will perform the following job duties:  SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Responsible for meeting daily service repair needs and driving customer satisfactionRequired to travel to locations in need of additional field support, work locations will change with the needs of the business.Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. Installs, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work, and submits paperwork on a timely basisOrder, install, and return parts, and manage repair parts cycle timeMaintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.Seeks to provide technical support to customers and other service professionals as required. Conducts follow-up calls with the customer to ensure satisfaction of work.May participate in site surveys, pilot program service activities, attend meetings.Maintains clear and concise business communication, both oral and written.Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.