Tour Desk Agent

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!As a Tour Desk Agent, you will: Effectively check guests into and out of the tour assignments for that morningCoordinate the general office administration for the Vice President of the VOA.Provide clerical assistance to the General Manager and Senior Management as necessaryHelp with routine and special projects for the Vice President, General Manager and/or Senior ManagementAssist with researching, resolving, and documenting internal and external issuesCompile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resortsCoordinate general office administration including correspondence, photocopying, file maintenance, and supply inventoryAnswer multi phone lines, take messages and answer general questions regarding complaints and inquiries