Sr. Executive Host - Domestic Asian Marketing

The Domestic Asian Marketing Senior Executive Host is responsible for developing and coordinating programs to attract premium and high-limit players and host such guests to ensure guest satisfaction and repeat visits. Essential Job Duties & ResponsibilitiesFollows all Wynn Las Vegas core values and property and department standards are implemented and applied. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.Award customer complimentary based on gaming action and program guidelines.Coordinate, set up, and confirm guest rooms, meals, and gaming reservations.Assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.Support organization of special functions (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special evet, individual visits, and/or obtain feedback on customer satisfaction.Authorizes credit and complimentary in accordance with guidelines and policies.Works with safety as a priority and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.