General Summary Of Duties:Service slot machines by performing minor repairs or closing down for mechanics to service.  Answer guest's questions, encourage super slot sign ups and complete payouts. Coordinate slot personnel activities within assigned area.
Role and Responsibilities: (Includes but is not limited to the following)1.        Assist employees in maintaining good customer service.  Coordinate stations and breaks as required.2.        Count change, carousel and booth banks as they close, or as directed, to verify accuracy and completeness of hotel funds.3.        Responsible for coordinating activities of slot personnel assigned area.4.        Clear coin in jams and hopper jams using SDS card, verify SDS sees a problem and use manual dexterity and/or a screwdriver to correct the problem.  Judge if a simple solution is not possible and close the machine for a mechanic to repair.5.        Request for fill.  Write request for fill and carry coin to slot machine.  Place coin in machine using SDS card and keys to complete coin payout.6.        Inform guest regarding jackpot amount with appropriate tax information. Write request for jackpot winnings; complete tax form (if required); and, using keys and SDS card, clear the SDS machine so play may continue.7.        Promote benefits of super slot club to guests, sign them up, and encourage use of their card for ratings and promotions.8.       Ensure guest satisfaction within hotel/department guidelines.