Manager, Corporate Operations

The Manager – Corporate Operations is responsible for managing end-to-end operations of a set of stores with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.SALARY: $75,000 a year + BonusesRESPONSIBILITIES:(30%) Manage, Support, and Lead Managers and Team Members at all Levels  Provide direction and communicate company, market, and area goals, partner and work with GMs to establish plans, set goals and track progressRegularly address big rock opportunities at each store and conduct stores visits to ensure progress is being made and standards are being met and maintainedCoach and develop team members at all levels to ensure efficiency of their positionsEmpower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systemsEnsure all team members follow safety and security protocolsSupport team member onboarding(25%) Achieve Operational ExcellenceEnsure operational goals are met; turnover, club time/SA, food variance, labor efficiencies, OA, FSEReinforce execution of Team USA expectations and company operating standardsIdentify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gapsPartner with field support resources to address gapsHold GMs accountable to executing action plans and track progress and promote a sense of urgencyEnsure excellent customer serviceSupport and acts on all implementation instructions for new product/innovations and national calendar initiativesEffectively manage the assets within the area including facilities, work orders and fleet vehicles(10%) Develop TalentEnforce systems and processes that drive effective hiring, retention, training, and developmentHold General Managers accountable to ensure meeting staffing and training goalsIdentify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completedCoordinate with Human Resources to strategize on staffing and turnover practicesDrive team member and customer engagementConduct twice a year General Manager performance appraisal and provide feedback with a focus on development through a quarterly individual development plan(10%) Manage Financial OversightReview key financial results daily and follow up with outliersAnalyze and track key financial/operational data to drive meaningful business insightsDevelop executive presentations and present key trends and results to DCOPresent financial/operational weekly updates during Market Leadership and GM meetingsEnsure stores are meeting operating plan through the use of period P/L reviews(10%) Be a Brand ambassador and grow the Brand!Support and execute all National calendar initiatives, including new promotions, additional ordering platforms and promotional weeksPartner with field support resources to execute LSM initiatives, grand openings and customer appreciate daysCapture all orders coming into the stores through bad and canceled order management, partner with local safety and loss prevention when needed(10%) Train and Develop the benchFacilitate AM in training instructor led training, including opening, closing and rushFacilitate other instructor led training classes as neededComplete certifications on AMs in training prior to them running a solo shiftComplete certifications on future AGMs for promotionEnsure all team members complete role-based training within the first week on the job(5%) AdministrativeComplete and share your weekly outlook calendar with your managerRespond to all e-mails within 48 hoursAlways conduct yourself in a professional manner, on all forms of communicationEnsure store communication boards are updated and in complianceWork with and hold GMs accountable for all compliance information being completed in a timely manner