Job Title: Customer Service RepresentativeJob Summary:
We are seeking a motivated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellence.Key Responsibilities:Respond promptly to customer inquiries via phone, email, live chat, or in person.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary.Process orders, returns, and exchanges according to company procedures.Identify customer needs and provide tailored recommendations or solutions.Collaborate with other departments to resolve customer issues and improve overall service.Follow up with customers to ensure satisfaction and address any outstanding concerns.Stay updated on company products, promotions, and policies to provide accurate information.Maintain a professional and positive demeanor in all customer interactions.