Position Title: Customer Service Assistant
Department: Customer Support
Location: Las Vegas, NV
Employment Type: Full-TimeJob Summary:We are seeking a dedicated and personable Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional support and assistance. Your primary focus will be addressing customer inquiries, resolving issues, and providing product or service information to foster trust and satisfaction.Key Responsibilities:Customer Interaction:Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.Provide accurate information about products, services, and company policies.Issue Resolution:Identify and troubleshoot customer issues, escalating complex problems to the appropriate department when necessary.Ensure timely follow-up to resolve customer concerns effectively.Feedback and Improvement:Gather customer feedback and share insights with the team to improve products and services.Stay up-to-date with company offerings, updates, and policies to provide accurate assistance.Collaboration:Work closely with team members and other departments to ensure seamless customer experiences.Participate in training sessions and team meetings to enhance knowledge and performance.