Call Center Agent

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming callsMaximizing opportunities to confirm room, dinner and show reservations salesInputting room, restaurant and show reservations in the appropriate computer systemsProviding callers with necessary confirmationExpressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenitiesListening and documenting information accurately while on callsHandling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed