Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Global Services is currently seeking a Senior Customer Engineer .As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.We are seeking a talented individual whom will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. A Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.Position Responsibilities:
Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
Initiate the proposal generation process.
Collaborate with internal teams to develop and present retrofit proposals.
Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
Monitor proposal progress and keep customers updated.
May be asked to support other programs or perform other duties as needed.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.Basic Qualifications (Required Skills/Experience):
Bachelor’s Degree or higher from an accredited course of study in engineering, electrical/electronics, aerospace, computer science, mathematics, or physics.
1+ years’ experience with aircraft modifications, upgrades, or retrofit projects.
Ability to act as a liaison between business stakeholders and subject matter experts. Excellent customer service skills, with an advanced understanding of relationship building. Able to deal with ambiguity: can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty. Exceptional influence without authority and excellent collaboration skills.
1+ years’ experience with working with commercial aircraft leasing or aircraft finance industry.
Preferred Qualifications (Desired Skills/Experience):
Background in developing customer-facing experiences, a strong quantitative ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment.
1+ years’ experience collecting, organizing, synthesizing, and analyzing data, summarizing findings, developing conclusions and recommendations from appropriate data sources?
Typical Education & Experience:Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+9 years' related work experience, Master+12 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Virtual:This position has been identified as a virtual opportunity and will not require the selected candidate to relocate.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Shift:This position is for 1st shift.General:All information provided will be checked and may be verified.Please apply ASAP for this role as recruitment may commence before the end date.At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Salaries are based upon candidate experience and qualifications, as well as market and business considerations.Senior-Level Summary pay range: $136,850 - $212,750Applications for this position will be accepted until 06/02/2024.Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.“U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.Export Control Details: US based job, US Person requiredEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.