The Lead Clothing and Footwear Sales Associate directly supports the Store management in all the department’s day-to-day activities. Their role is to optimize department sales and profitability through employee training and development. They are highly knowledgeable in action sports products and a resource for customers and employees. The Lead Clothing and Footwear Sales Associate will model the company’s customer service and selling procedures and place customer satisfaction, sales floor readiness and employee development as the cornerstones for their department’s success.
Key Accountabilities:
Provides and ensures exceptional customer service, sales achievement, product knowledge and sales floor readiness for the department.
Assist in training of new and existing employees. May assist in scheduling, organizing and directing assignments within the department to support store management
Maintain, encourage and possess “ownership mentality” of their department.
Promote a positive customer focused environment and resolve customer problems or complaints by determining optimal solutions processing transactions to support customer needs
Ensure sales floor department and corresponding back stock areas are maintained to company standards -including processing of markdowns, transfers, sales floor product preparation and stocking as needed
Model company standards for customer service and selling standards for department employees and provided per to per coaching to support those standards -follow up on a regular basis.
Work in support of store management to ensure execution and communication in support of advertising
Assist in coordination of multiple sales events and provide direct support for their execution
Maintain employee awareness of safety and emergency procedures and report any concerns
Assist store management in maintaining adequate departmental supplies.
Skills Summary:
2-5 years related sales experience in clothing or footwear sales or related industry experience.
Enjoy connecting with people and demonstrating an enthusiastic and positive attitude
Basic knowledge and understanding of retail math principals and ability to utilize necessary technology
Ability to support store management in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures
Demonstrate knowledge of department products and services, and use this knowledge to inspire sales staff and customers to make purchases with minimal returns
Ability to motivate and train peers to meet or exceed sales and customer service standards.
Ability to communicate effectively and professionally with customers, vendors and all co-workers.
Ability to handle physical requirements to accomplish daily responsibilities
Team oriented with a general willingness to get the job at hand done to meet company needs.
Ability to work a flexible schedule, including morning, evening and weekend availability
This position does not have a remote worker option.
Adherence to all company policies and loss prevention control and compliance procedures
This description reflects management’s assignment of essential functions, it does not restrict the tasks that may be assigned
Physical Requirements:
Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
Ability to lift and carry at least 25 pounds and move about on the sales floor, ascends/descends a ladder as needed to access product and assist customers
Full-time (4-5 days, 36-40 hrs/week), must be available to work some evenings, weekends and holidays.
Please visit http://www.sportsmanskihaus.com/ to download an application or pick one up from customer service 6475 Highway South Whitefish, MT.