As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role, you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require the setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers with daytime hours.
You Have:
1. Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
2. Must have personal transportation available during work hours
3. Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
4. Will frequently need to be able to push carts carrying equipment
5. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
6. Experience with conducting routine system administration tasks and logging data in system admin logs
7. Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
8. Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service