Job Details

ID #45937284
Estado Montana
Ciudad Bozeman
Tipo de trabajo Full-time
Salario USD BOE BOE
Fuente Montana
Showed 2022-09-23
Fecha 2022-09-21
Fecha tope 2022-11-20
Categoría Salón/spa/gimnasio
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Spa Manager

Montana, Bozeman, 59715 Bozeman USA

Vacancy caducado!

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Fitness/Spa Manager.

The purpose of the Fitness/Spa Manager is to assist the Director of Health & Wellness in recruiting, training, motivating and leading the spa, salon and fitness personnel to perform professional, coordinated, efficient, friendly service and to ensure guest satisfaction to all Members and guests at Yellowstone Club.

Responsibilities Include:

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.

Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.

Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.

Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Financial

Process payroll

Provide support to the Director of Health & Wellness through excellent communication and business analysis.

Assist in interpreting spa financial reports and help provide expertise on (projected) Revenue vs. Expenses.

Assist in developing procedures for accurate spa sales, marketing, inventory control and monitoring.

Review and track spa revenue.

Assist in controlling ongoing service and product margin analysis to ensure profitability.

Implement opportunities for managing operational costs and boosting the bottom line.

Member Service

Anticipate, identify and ensure members and guests needs are being met in the best possible way.

Monitor member satisfaction with surveys, focus groups, mystery shops and comment cards.

Guide staff to become caring problem solvers, cooperative, accommodating and fair.

Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

Uphold and ensure gracious front desk procedures in the booking and handling of guests.

Staffing and Human Resources

Implement ongoing skills training to ensure service standards are being upheld.

Maintain staff certifications, ensuring accuracy and compliance.

Perform staff evaluation reports with proposed action plans.

Effectively administer and monitor staff scheduling procedures.

Demonstrate an exceptional level of professionalism for the staff to emulate.

Create a motivating environment of sincerity, warmth and fun for staff and guests.

Conduct weekly one-on-one meetings with direct reports.

Assist Director of Health & Wellness in leading the daily, weekly, monthly and quarterly spa meetings.

Create the culture of continuous improvements, fun on the job and career growth.

Operations

Always maintain the Spa/Salon/Retail/Fitness, Spa BOH in a very clean, organized and efficient way.

Maintain an up to date version of the spa procedure manual and ensure compliance.

Develop and maintain spa literature, documentation and process handling requirements.

Attend management meetings and convey all relevant information throughout the spa.

Hold regular staff meetings to keep staff up to date on all aspects of the spa’s operation.

Ensure equipment is maintained in good working order.

Maintain professional relationships with suppliers and providers.

Minimize or eliminate losses through negligence with monitoring programs.

Implement clearly established opening and closing procedures.

Manage inventory effectively; follow purchasing standards and ensure compliance.

The position offered is a full-time, year round position located in Big Sky, MT.

Vacancy caducado!

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