Job SummaryTheCustomer Service Supervisorin ourWarrenton, MOfacility isnt just a job its a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results.Essential Duties andResponsibilities
Develop and implement customer service policies and procedures
Train new CSRs and provide ongoing development on products, services, and plant limitations
Investigate, solve, and/or provide assistance to CSRs on higher level customer problems (know when to escalate to plant management)
Provide technical advice and assistance to staff and customers regarding products and services of the organization
Liaison between Sales Team and Operations Team
Participate in educational opportunities internally and externally, to enhance knowledge of product
Coordinate with other internal departments and other OBE facilities to ensure continuous flow of orders
Foster and maintain a positive teamwork environment that reflects Oldcastles commitment to 100% customer satisfaction.
Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures
Train newly hired CSRs as well as provide ongoing development and product training to current CSR team
Be able to provide sales statistics to other members of sales force and management team to formulate policy in promoting sales
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.Skills, Knowledge, and Ability RequirementsTo be considered for the Customer Service Manager position, the following conditions must be met:
Must have a minimum of a High School diploma or GED
Minimum of 5 years previous customer service experience
Minimum of2 years customer service and supervisor experience preferred
Previous customer service experience in the glass industry preferred
Strong interpersonal skills
Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes
Strong organizational and listening skills
Ability to manage a fast-paced deadline driven environment
Ability to read and perform mathematical calculations, such as discounts, interest, percentages, and apply concepts of basic algebra and geometry
Ability to use and read a tape measure
Computer experience and accuracy in numeric typing
Occasional travel to customer locations, jobsites, and meetings (may include air, train, or automobile)
Equipment
Personal desktop computers, fax machine, copy machine, calculator, tape measure, writing instruments, telephone, and various printers.
Issued safety equipment
Safety
This position is a largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.
There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.
To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
Work Environment
Primarily works in an office environment with controlled climate.
Ability to perform light hand w rk at a computer/telephone station in an office environment.
Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).
Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE.
While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the companys hazardous communication program.
What OBEOffers You- - - Competitive pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life InsuranceAbout OBEAt OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!OBE is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityIf you want to know more, please click on thislink.Oldcastle BuildingEnvelope is an E-Verify Employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity