Project Manager (Dynamics 365 CRM)

Role: Project Manager (Dynamics 365 CRM)Mode: Onsite all 5 DaysLocation: St. Louis, MO RESPONSIBILITIES:Responsible for overseeing the implementation and management of Customer Relationship Management (CRM) projects within an organizationensure that CRM systems align with business objectives, improve customer relationships, optimize sales processes, and enhance customer loyalty. This role involves coordinating teams, managing timelines and budgets, tracking progress, and reporting on milestones.  Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reportsAbility to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processesCommunicate with the users to determine problems or design requirementsDesign, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal usersTroubleshoot problems and provide solutionsConduct ongoing research on latest Microsoft Dynamics CRM technologiesParticipate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM processAssist in enforcement of project deadlines, schedules, and methodologiesWork closely with Quality Assurance team to review testing results or issues SKILLS AND QUALIFICATIONS:Previous Microsoft Dynamics CRM experienceKnowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365Strong communication skills with the ability to communicate with both the business community and the technical communityStrong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projectsAbility to work with external (vendor) customersUnderstanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying toolsTeam oriented and possess a continuous improvement mindset  Regards, ManojDerex Technologies INCContact : 973-834-5005 Ext 206