OverviewThe Business Services Directorate is seeking a business analyst to join our quest to modernize and transform our core business systems. In this role, you will have the opportunity to work with a diverse set of stakeholders to create the roadmap, lay the foundation, and implement the business systems of the future.The Business Services Directorate (BSD) delivers essential financial, contractual, and project management capabilities to Pacific Northwest Laboratory (PNNL) that are required as part of the management and operations contract to operate PNNL on behalf of the Department of Energy (DOE). BSD’s purpose in delivering these capabilities is to provide efficient, effective, and compliant business services in order to increase the scientific impact of PNNL.ResponsibilitiesAs a Modernization and Transformation Analyst, you will help business stewards and their operational level leadership improve the effectiveness, efficiency, compliance, and affordability of their business processes and workflows through elicitation, evaluation, and specification of requirements and improvement opportunities related to process, people, and technology. Specifically, this position executes the following primary responsibilities:
Facilitate working sessions and communication with diverse stakeholder groups including executive and senior management, R&D staff, M&O program stewards, subject matter experts, and information technology staff.
Elicit and analyze business requirements, rules, and improvement opportunities.
Document business processes and knowledge using standard tools such as business process diagrams, data models, state transition models, use case scenarios, business rules, and definitions.
Identify process interfaces, gaps, variances, inconsistencies, and user experiences.
Identify opportunities for improvement, streamlining, cost reduction, efficiency.
Monitor and measure (qualitative and quantitative) business process and information performance (actual and simulated).
Develop improvement agendas (or roadmaps) for business capability improvement.
Develop business cases for potential business solutions.
Develop business requirements for software solutions.
Serve as liaison to facilitate the design and development of technical solutions between the business stakeholders and solution providers.
Assist with people (culture) change management.
Perform relationship management between business stakeholders and their digital platform managers.
Contribute to the BSD strategic planning process by bringing a broad and deep knowledge of existing business systems, their integration points, technical health, and fitness for business purpose.
QualificationsMinimum Qualifications:
BS/BA and 5 years of relevant experience -OR-
MS/MA or higher and 3 years of relevant experience
Preferred Qualifications:
Experience identifying business requirements, formulating solutions, defining and reviewing configurations, and testing as part of a Software as a Service (SaaS) or Platform as a Service (PaaS) implementation. For example – cloud versions of Salesforce, Oracle, Workday, or SAP.
Experience in process modeling and design, organizational development, operational and business support, or related field.
Experience with business intelligence reports, dashboards, and applications using Microsoft Power BI.
Experience implementing modern technologies to replace aging legacy systems.
Experience developing actionable long-term improvement strategies.
Experience implementing enterprise/business architecture discipline and techniques (e.g. TOGAF, Zachman, Federal Enterprise Architecture).
Experience implementing and using enterprise/business architecture and enterprise process improvement tools. We use Orbus iServer, but experience with that specific tool is not required.
Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired.
Excellent communication skills, facilitation skills, and experience with change management.
Experience preparing return-on-investment analyses.
Experience in statistical analysis.
An understanding of policies, standards, management systems and procedures.
Experience serving as a Product Manager in an agile/scrum software development and improvement environment.
Hazardous Working Conditions/EnvironmentNot Applicable.Testing Designated PositionThis is not a Testing Designated Position (TDP).About PNNLPacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment OpportunityOur laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov .Drug Free WorkplacePNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.HSPD-12 PIV Credential RequirementIn accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.Mandatory RequirementsPlease be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.Rockstar RewardsEmployees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
Research Associates excluded.
Once eligibility requirements are met.Click Here For Rockstar Rewards (https://careers.pnnl.gov/rockstar-rewards)Notice to ApplicantsPNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.Minimum SalaryUSD $93,900.00/Yr.Maximum SalaryUSD $148,400.00/Yr.