Vacancy caducado!
- Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices.
- Assisting customers and staff with hardware and software challenges.
- Escalates issues to appropriate support member/team when necessary.
- Provides set up equipment for employee use.
- Provide installation of cables, operating systems, or appropriate software.
- Maintain records of tickets and daily data communication transactions.
- Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%)
- Maintains working components through repair or replacement.
- Strong Problem-solving skills
- Strong critical thinking skills
- Ability to listen and understand basic system issues and work towards a solution
- Ability to effectively communicate with all levels of associates
- Ability to understand key objectives and prioritize tasks
- High School diploma or equivalent required; associate's or bachelor's preferred
- 1+ years' experience in direct user support & technical end-user hardware support