Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. BE PART OF THE CONNECTION The Mgr, IT – SSOC is responsible for overseeing a shift of Security Operations Analyst within Information Security’s 24/7 Fusion Center. This position will manage the conducting of hands-on technical detection, analysis, containment, eradication, and remediation in support of day-to-day operations. Provide guidance and mentorship to improve analyst skill sets and ensure delivery of high-quality analysis and work products. Create, manage, and measure team operational processes as well as establishing processes for the identification, escalation, resolution, and documentation of critical issues. Ideal candidates possess experience in cybersecurity operations environments, experience and knowledge of cloud environments and identify and access management experience. WHAT OUR IT MANAGERS ENJOY MOST
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversee a department of the IT functional area.
Implement IT plan according to the IT and corporate strategy.
Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area network/wide area networks (LAN/WAN) for employees.
Manage IT employees to ensure uninterrupted IT network support at maximum performance.
Ensure compliance with IT standards, policies and procedures.
Accountable for respective budgets
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
IT work experience- 3+ years
Project management experience- 1+ years
Education:BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
Skills:
Basic computer skills, with proficiency with Word and Excel
Knowledge of computer and/or network systems, applications, procedures and techniques
Experience leading others and providing constructive feedback
Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
Skill in organizing resources and establishing priorities
Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material
Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
Abilities:
Ability to read, write, speak and understand English.
Ability to learn and support new systems and applications
Ability to work with others to resolve problems, handle requests or situations
Ability to display a sense of urgency to resolve issues quickly and efficiently
Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
Schedule:
Full time
Office environment
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
Preferred Skills/Abilities and Knowledge
Successful candidates will have experience in one or more of the following areas:
Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as APT, organized crime, and hacktivists
Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.
Network Forensic Analysis: knowledge of network protocols, network analysis tools, and the ability to perform analysis of associated network logs.
Malware analysis: ability to perform static and dynamic malware analysis to understand the nature of malware.
Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans.
Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.
Programming/Scripting: experience coding in C, C#, VB, Python, Perl, Ruby on Rails, and .NET
Preferred Education
BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant work experience and/or training will be considered.
Preferred Related Work Experience and Number of Years
Perform monitoring and analysis of security alerts as they are detected at the network and host levels. (3 to 5 years)
Exercise incident handling processes across Windows, Mac, and Linux platforms. (3 to 5 years)
Work with cross-functional teams to investigate and remediate threats. (3 to 5 years)
Perform basic malware analysis. (3 to 5 years)
Develop and improve processes for incident detection and the execution of countermeasures. (3 to 5 years)
Produce high-quality written and verbal communications, recommendations, and findings to management. (3 to 5 years)
Leading a 24x7 SOC. (1+ years)
SPECTRUM CONNECTS YOU TO MORE
Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
Dynamic Growth:The growth of our industry and evolving technology will power your career as you move up or around the company.
Supportive Teams:Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Total Rewards:See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)
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IGN535 2024-33222 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)