Vacancy caducado!
- Solve Problems- Work on teams to design, develop and implement CSO/IVR Systems.
- Make a difference- Introduce system enhancements and user experience improvements
- Be a leader- facilitate requirements gathering, design sessions, solution construction and refinement, champion quality, deploy/roll out system initiatives,
- Work with other passionate team members on bold initiatives. We make a difference.
- Showcase your ambition- Learn new technologies and develop existing competencies.
- Assisting with daily production support activities for assigned systems
- Work with stakeholders to understand needs and assist with development plans for meeting those needs
- Assist in defining of business and user requirement
- Assist with the development of project charters, scope documents, conceptual design documents, test plans, and project workplans/timelines.
- Assist with activities during requirements definition, design, construction and testing phases of projects.
- Assist in the creation/execution of functional and regression tests
- Assist with the development and delivery of user training on system(s) functionality.
- Provide status to management of tasks completed over a given time frame.
- Knowledge of IVR systems/practices/processes
- Prior Business Analyst experience would be desired
- Bachelor's degree in computer science, information technology, or related field, or equivalent education and work experience.
- Minimum related work experience
- Strong technical aptitude
- Experience working in a DevOps on an Azure platform is a plus
- Demonstrated decision making, analytical and problem-solving skills
- Strong facilitation and collaboration skills
- Effective time management and organizational skills with the ability to handle multiple priorities.
- Communication skills - the candidate must have the ability to listen critically, combined with strong verbal, written, and facilitation skills.
- Requirements gathering - the candidate must have the ability to analyze requirements from multiple stakeholders while asking probing questions to ensure business directives are documented properly.
- Interpersonal skills - the candidate should have the ability to interface with many different personality types to complete objectives and form positive working relationships with HRB associates and team members.
- Microsoft Suite - the candidate must possess a working knowledge of Word, Excel, Outlook, PowerPoint, and Visio, ADO and SQL are also a plus.