About ShermcoSince 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety excellence and client service. That's why we say if it's in the electrical power system, Shermco does it.Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.Shermco U.S. is seeking an Operations ManagerOperations ManagerThe Operations Manager will be responsible for overseeing the day-to-day operations of the company, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction.Essential Responsibilities
Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations
Foster and promote a positive culture within direct report team and collaborating teams
Demonstrate Shermco's Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers
Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level
Develop and implement operational policies and procedures to ensure efficiency and effectiveness
Collaborate with other departments to ensure seamless operations and customer satisfaction
Ensure compliance with all relevant regulations and standards
Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department.
Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety
Manage budgets and allocate resources appropriately
Monitor and analyze operational performance metrics to identify areas for improvement
Identify and implement new technologies and processes to improve operations
Provide regular reports to senior management on operational performance and progress towards goals
Occasionally perform field work in order to support the team and business needs
Requirements
Bachelor's degree in business administration, operations management, electrical engineering preferred
10 years of industrial electrical testing, commissioning, engineering considered an asset
electrical testing and commissioning experience preferred
Several years progressively responsible experience with at least 2 years of experience in a Senior Management/Operations Management role
Strong leadership and management skills
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.
Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management.
A professional demeanor and a commitment to a high level of customer service
Ability to analyze data and make informed decisions
Experience with bud et management and resource allocation
Knowledge of relevant regulations and standards
Experience with implementing new technologies and processes
Be able to perform technical work when needed in the field.
Working ConditionsThe Operations Manager will work in an office environment and may be required to work long hours or weekends as needed.Must be able to travel regionally as requiredPhysical RequirementsThe Operations Manager may be required to sit or stand for extended periods of time and may need to lift up to 25 pounds.EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACEShermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.NO AGENCIES PLEASENo Agencies Please. Any unsolicited resumes sent to Shermco from a third party, such as an Agency, including unsolicited resumes sent to Shermco mailing address, fax machine or email address, directly to Shermco System Integration employees, or to Shermco System Integration resume database will be considered Shermco property. Shermco will not pay a fee for any placement resulting from the receipt of an unsolicited resume.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity