IT Support Specialist

The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.Essential ResponsibilitiesResponds to Help Desk requests by providing timely and effective technical support to end users.Troubleshoots, identifies and resolves technical issues related to local area networks (LAN) and PC workstations.Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners.Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions.Follows established procedures and guidelines, while drawing on experience to perform job responsibilities effectively.Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions.Other miscellaneous duties, as required.Some travel may be required.