This posting is for our class starting January 12th, 2025This role is 100% on-site with working hours that range from 2pm-5pm shift start time.Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum.At Spectrum, we keep more than 31 million customers connected. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.BE PART OF THE CONNECTIONAs a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications
Education : High school diploma or equivalent
Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
Language : Ability to read, write, speak and understand English
Experience : 1+ years of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
Preferred Qualifications
Experience : 1 year or more working in an office enviroment; 1 year or more working in a call center enviroment.
Technical Skills : MS Office, computer skills, typing
Skills : Communication, organization, time management, customer service
Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
SPECTRUM CONNECTS YOU TO MORE
Tools + Tech : Advanced diagnostic tools to help you address technical inquiries
Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pa y: Generous $20 per hour starting pay
Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
Total Rewards : Our comprehensive benefits are among the best in the industry (https://jobs.spectrum.com/compensation-and-benefits)
Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) !CRP114 2024-43023 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)