Daily Duties can include
Receive customer orders and requests; coordinate the life cycle of these orders and requests including communicating with the customer throughout this process fostering a positive customer experience.
Interact regularly with management, accounting personnel, sales staff, and production department heads, and contact with other employees as required for information gathering and analysis to complete customer requested orders.
Mitigate customer problems as they occur to ensure customer satisfaction.
Advise sales representatives on truck and product availability.
Work with outside vendors/brokers to coordinate customer shipments.
Direct customer inquiries to sales.
Support and participate in the organization?s Continual Improvement Program and Quality Management System.
Other duties as assigned.