Dispatcher Apply now » Date: Nov 18, 2024 Location: Berkeley, MO, US, 63134 Company: Spire Inc. Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:
We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard
By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. Summary Spire is seeking a Dispatcher, Operations Support, to work in the St. Louis, Missouri location. We are looking for highly dependable, self-motivated individuals who enjoy helping customers, organizing/routing/dispatching notifications, and working in a team environment. The Dispatcher has responsibilities for managing the emergency order process including routing orders, directing field personnel to emergency locations, receiving customer and field technician requests, analyzing requests and responding with required information, preparing proper order notifications, and managing similar responsibilities for dispatch purposes. Duties and Responsibilities
Manages and effectively routes emergency and non-emergency notifications to Field Operations personnel in such a way as to facilitate the shortest possible response time
Route emergency calls to field personnel statewide through the “call out” process for after-hours emergencies
Continuously reviews workload for all service technicians and adjust assigned routes to level the workload throughout the shift to optimize productivity
Responds to customer and field technician requests following Company policies and procedures and using proper etiquette and discretion
Effectively handles customer requests and resolve customer complaints through Company policies and procedures, exercising good judgment
Prepare work order notifications related to retired services, leak orders, distribution orders, and similar type orders
Notify One Call for locate requests received from construction and update appropriate orders
Monitor and follow up on appointments in risk of not being complete and make calls to customers as required
Assist with filling the overtime shifts by calling technicians on the call out sheets
Can accurately prepare and follow up on various reports as required using mathematical and analytical skills
Monitors referral box and makes adjustments and updates to orders based on follow up requests
All other duties as assigned
Essential Characteristics and Competencies
Ability to lead by example in support of the Company’s essential characteristics and values
Ability to work as part of a team and display a positive attitude for this dynamic environment
Ability to manage time effectively in order to meet company and individual goals and deadlines
Ability to multitask as needed to handle multiple issues at one time
Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
Ability to listen attentively in order to gain the proper information in order to direct workforce
Ability to stay focused around other distractions as needed to prioritize daily work, ensure customer safety, and handle emergency situations in a timely manner
Ability to adjust priorities as needed to adapt to changes in the workload, ensure workload requests are handled, and guarantee that requests are completed timely
Supervisory Responsibilities
None
Required Education (certifications, licenses)
High school diploma/GED
Bachelor’s degree preferred
Required knowledge, skill and abilities
Proficient with Microsoft Outlook and Microsoft Word and Excel
Knowledge and experience with the appropriate enterprise software is preferred
Knowledge and experience with the appropriate Work Load Management system is preferred
Ability to navigate within the various software systems used to distribute work, make orders, etc. as needed to reassign work, create orders, and tract routes
Previous dispatching experience a plus
Physical demands, environment and schedule
Normal Work Environment - Work is normally performed in a shared office environment
Must be able to work 2nd Shift 3pm - 11pm
Must be able to work after hours shift during the week (possible off days during week) and be able to work weekends if the shift requires and work some holidays. Assigned shifts could change.
Posting Requirements Spire accepts online applications through our career site at jobs.spireenergy.comPosting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.Job Location: St Louis Job Segment: Customer Service Apply now » Find similar jobs: