Senior Manager - SIT Lab US Customer Validation

ESSENTIAL DUTIES & RESPONSIBILITIES:Lead a department supporting multiple customers in the customer validation organization of the SIT Lab to higher level of customer satisfaction by meeting customer expectations and commitments to the business through continuous improvement of organizational processes and operational excellence.Contribute to the creation of organizational plans and objectives focused on meeting customer expectations.Facilitate setting of department objectives consistent with the organizational goals. Assess and report progress on Department objectives.Stays abreast of daily operations of the department and works to remove blockers for the team as necessary.Responsible for department staffing and resource needs based on upcoming roadmaps and customer engagement.Ensure department is providing appropriate input to organizational budget development.Monitoring of department expenses.Work closely with customers and customer facing teams (Customer Technical Support, Customer Quality Management, and Marketing) to understand customer expectations for upcoming products.  Capture insights and share internally.Evaluate and assess product readiness against customer requirements and represent the customer in new product development.Partner with customer through joint qualification of our Enterprise products to accelerate time to market and provide field issue support.Provide periodic communication to the team and management to ensure organizational alignmentCollaborate with other SIT Lab teams to deliver on program commitmentsBuild sense of trust with department members & with external organizational interfaces by providing useful feedback on a regular basisEnable an environment where healthy conflict is acceptable to ensure all ideas are brought forwardHold stakeholders, internal & external, accountable to commitments - Work across organizational boundaries to ensure actions & processes are in the best interest of the companyGuide employees toward their career goals consistent with business imperative