Business Account Specialist

General Purpose of Job: As a Business Account Specialist, you will be responsible for delivering remarkable customer service to our Industrial and DTI customers. Your primary focus will be on providing expert support during onboarding, ensuring timely and accurate order management, promptly addressing customer inquiries, and resolving any issues that may arise.Key Responsibilities:Develop and maintain an in-depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures, staying up-to-date with industry changes.Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service.Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts, including participating in launch calls, scheduling first invoice calls, and providing necessary training for successful program launches.Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service.Serve as a Tier 2 resource for problem resolution, assisting both customers and team members.Identify customers' invoicing needs and propose solutions that align with their program specifications.Document all customer interactions and information accurately in Salesforce.com.Execute defined processes to maintain the integrity of Customer Master Data in our system, including accurate setup, review, and maintenance.