Job Details

ID #52498755
Estado Minnesota
Ciudad Plymouth
Fuente Honeywell
Showed 2024-09-12
Fecha 2024-09-13
Fecha tope 2024-11-11
Categoría Etcétera
Crear un currículum vítae

Advanced Field Service Engineer (Cloud based system SaaS)

Minnesota, Plymouth
Aplica ya

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.Key Responsibilities

Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

Provide technical training

Build relationships with customers

Test products & software

Develop and share knowledge

MUST HAVE

Working on server-based applications hands on and support

Must have 3 years plus with cloud based experience

Windows server, cloud-based systems SaaS

Knowledge of networking IT based networks

Experience with Honeywell EBI (Enterprise Building Integrator) , DVM (Digital Video Manager), HEM (Honeywell Energy Manager) or SaaS products

WE VALUE

Extensive customer facing experience

Knowledge of BAS (Building Automation Systems).

Industry experience is preferred

Excellent interpersonal and verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Experience with Salesforce.com and SharePoint

Demonstrated experience with Knowledge Management & Call Center Management

Good administration skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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