Job description
Job Title: Front of House SupervisorLocation: Reverie Café + Bar, Minneapolis, MN
Employee Type: Full-time (35–45 hours/week)
Reports to: General Manager
Compensation: $23 - $27
Benefits:
2 weeks paid time off to start
Free shift meal + drinks
50% off most food and beverages when not on shift
Schedule: Must be available nights, weekends, and holidays as needed
Posting Date: 07/19/2025
Closing Date: 08/01/2025
About Reverie Café + Bar
Reverie is a vibrant neighborhood café serving plant-based meals, local craft beer, vegan wine, and a full coffee bar. Since opening our brick-and-mortar location in 2019, we’ve built a welcoming and inclusive space with a commitment to quality, sustainability, and hospitality. We offer indoor/outdoor dining, takeout, online ordering, and host special events year-round.
Position Summary The Front of House Supervisor leads the daily operations of the FOH team, ensuring excellent guest experiences and maintaining consistent systems and standards. This role is hands-on and focused on operational execution, staff leadership, administrative work and regular on-floor presence as a shift lead.
The FOH Supervisor collaborates closely with the General Manager and supports leadership functions. This role has opportunities for growth and development within the business.
Operational Support
Support FOH daily operations, maintaining systems, checklists, recipes, and standards
Act as Shift Lead on assigned shifts, ensuring smooth service and communication with the General Manager
Assist with training and onboarding new team members in coordination with the GM
Manage call outs and staffing situations; fill in during call-outs or time off as needed.
Customer Experience
Maintain high standards of hospitality and guest service
Handle guest concerns and feedback with grace and compassion
Support continuous improvements to the guest experience
Online Content & Menu Management
Maintain and update online ordering platforms and digital menus to ensure accuracy and consistency
Monitor online orders and troubleshoot issues with POS or delivery integrations
Assist with creating and scheduling social media content to promote specials, events, and seasonal offerings in collaboration with the General Manager
Regularly respond to online reviews and help maintain our positive online presence
Respond to basic online inquiries or escalate as needed
Coffee Bar & Beverage Operations
Work with existing staff to oversee the coffee bar operations, recipe development, and seasonal specials as the program transitions
Support maintenance of espresso machine and beverage equipment
Rotate and price inventory for coffee, beer, wine, and related items, print and maintain the drinks menu
Ensure up-to-date drink guides and recipe documentation
Facilities & Systems
Participate in facilities maintenance and support preventative care
Ensure cleanliness standards are upheld in FOH and guest areas
Oversee and ensure the implementation and maintenance of operational systems such as the cleaning checklists, POS updates, seasonal changes to the venue and more.
Administrative Support
Assist with supply ordering and inventory processes
Help maintain POS menus and printed materials
Support catering and special events setup and execution in partnership with the GM and leads
Assist with social media or marketing efforts as delegated
Qualifications
2–3 years of experience in supervisory and/or management roles
2-3 years operational leadership experience
5+ years of customer service experience
Barista skills and comfort preparing espresso drinks
Confident supporting a team and handling day-to-day FOH operations
Excellent communication and organizational skills
Ability to be flexible and adapt to the fluid nature of a restaurant
Must be 21+ years of age
Experience with food safety practices and documentation preferred
Bartending or kitchen experience a plus
Special event management experience a plus
Weekend, evening and holiday availability
Physical Requirements
Able to stand, walk, and work in a fast-paced environment for long periods
Capable of lifting up to 50 lbs and performing physical tasks like bending and climbing stairs
Comfortable working in kitchen/restaurant conditions with heat, noise, and cleaning agents
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 35 – 45 per week
Benefits:
Employee discount
Flexible schedule
Paid time off
Paid training
Work Location: In person
How to Apply:
Email Shannon@reveriempls.com with resume & references. Email subject should be "Your Name - FOH Supervisor"