NBC Sports Next & Entertainment seeks to add a highly motivated individual to our Sales Operations department. As the Sales Operations Analyst, you will work to help guide the business to improve processes and efficiencies using Salesforce. You will document and analyze business challenges and produce data-driven solutions. The Sales Operations Analyst is the go-to liaison between key stakeholders, leadership and Salesforce Administration. This role is critical to ensure current processes are maintained, working and ever-evolving to meet the businesses needs.  
 
Responsibilities: Salesforce jr. administration backend support – utilizing sandbox/production this person will create fields, add lookup relationships, update picklist values, manage layout assignments, layout updates and mass data manipulation using data loader (or similar tool) Project Management – this person will be responsible for outlining, managing and delivering on projects throughout the project life cycle Responsible for owning and managing 3rd party products which includes implementation, triage and product supportServe as first level of support for operational and Salesforce questions from supported departments  Assist leadership in creation of Salesforce reports and dashboards Assist with department events and VP projects  Assist/lead training sessions Coordinate meetings with supported department stakeholders and outline Salesforce requests  Perform user acceptance testing on completed Salesforce tickets to ensure stakeholder needs have been met Create and edit articles in the Knowledge Resource Library  Proactively audit Salesforce reports, dashboards, and queues to ensure systems are running properlyOther duties as assigned